One shared inbox
Every customer message, regardless of channel, lands in one inbox your team can manage together.
Customer communications · Built in Ireland
One inbox for every customer conversation.
Central helps small businesses manage customer enquiries, appointment reminders, and day-to-day communications across messaging, email, and web chat — from a single shared inbox.
Trusted by independent businesses across Ireland and the UK.
The problem
Small business customer service is fragmented.
Phone calls go unanswered when the shop is busy. Messages arrive across SMS, WhatsApp, web chat, and email — all in different places. Appointment reminders go out manually. Customer history sits in someone’s notebook.
Central brings all of it into one place, with simple tools to keep up with everything your customers ask.
How it works
Everything in one place
Appointment reminders
Send timely reminders for upcoming appointments, bookings, or pickups so your customers always know what's next.
Customer profiles
See every previous conversation, booking, and preference in one place — so every team member can pick up where another left off.
Who it's for
Designed for small business workflows.
Central serves independent businesses across multiple sectors. Each industry has its own page with examples of how Central fits in.
Veterinary
For practices managing appointment bookings, vaccination reminders, and pet owner enquiries.
Learn moreRetail
For independent shops handling click-and-collect, stock queries, and customer service.
Learn moreHospitality
For restaurants and venues managing bookings, special requests, and customer queries.
Learn moreProfessional Services
For accountants, solicitors, and consultants managing client communications.
Learn moreTrades
For plumbers, electricians, and builders managing appointments and customer enquiries.
Learn moreCommunity Pharmacy
For community pharmacies managing customer queries and order notifications.
Learn moreWhy Central
Built in Ireland. Made for small business.
Central is built by Nutrapi Limited, an Irish software company. We focus on practical day-to-day communications tools that small businesses actually need — not features nobody uses.